Customer Testimonials
Sewell INFINITI Fort Worth is not the place to go if you want customer service and to be treated fairly, This has been the worst experience with a car dealership. For one that prides itself on customer service and building relationships, they’ve hired the wrong employee. Charlie is a typical used car salesman who says what you want to hear to get your signature. Then he changes the deal and makes you feel gas lighted. He promised one thing and then changed it, His solution to backing out of a $3,000 deal was to give us 2 free oil changes. This ...
I had an amazing experience purchasing my INFINITI at Sewell Infinity Fort Worth Texas. From start to finish, the team was professional, knowledgeable, and genuinely cared about my satisfaction. Although I encountered some issues with my first car, the dealership went above and beyond to make things right, ultimately providing me with a brand-new vehicle. Their commitment to customer service truly sets them apart! A special thank you to Charlie and Trever who for their patience, honesty, and dedication to ensuring I was completely happy with my purchase. I highly recommend Sewell infinity Fort Worth to anyone looking for a ...
Great place. I would heartily recommend to anyone that is looking for a great service experience.
First and foremost (and I left a review after purchase), I had a great buying experience with Sewell. The salesperson, the finance rep, the manager, all top notch. What I do regret, is paying $2,420 for an extended warranty. My car has been at a shop here in Rockwall, TX since Friday because the shop cannot get ahold of anyone at the warranty company. They have sat on hold for hours trying to get a repair authorization for a gasket that is covered per the warranty. I have now been on hold for over 2 hours with no end in sight. "...
All of the people we have been working with have been very helpful and supportive. They work very hard to make the customer experience better and make repairs as quickly as possible. They explain what is needed and how they are going to fix the problem. A great company to work with!
They do not go beyond ecpectations as I expected them to do that additional work of 496.00 in same area worked on as a class act for inconveniencing me.
Everyone was very helpful and knowledgeable. The service person did a great job when going over the needs list.
Excellent dealership, excellent sales consultant, Trevor Redman. He was very knowledgeable and pleasant. My daughter has an Infinity and she has her car serviced there. They have an excellent service department. That is why I decided to go there and purchase my vehicle. I will be referring my friends and family there.
THIS DEALERSHIP LOCATION ALWAYS HAS BEEN, AND I SUSPECT ALWAYS WILL BE A PREMIUM DEALERSHIP. I EXPECTED SUCH FROM THE BEGINNING AND THEY HAVE NEVER FAILED TO PERFORM.
Love Sewell. Continuously provides great service all around which is why we are repeat customers.
This is our third INFINITI from Sewell. Great on every level!! Very positive experience again!
What can I say, one of the best dealerships in the entire DFW area! From world class service… to all star sales reps, you will not be disappointed purchasing a car here.
This was not a great Sewell dealership. They were not timely and were way over priced.
Very nice amenities inside. Spacious waiting area and clean. They also have complimentary free WiFi and fresh cookies for guests!
My experience with Sewell INFINITI of Fort Worth during this visit was highly positive, but that would not have been possible without the exemplary actions and service of Mr. Eric Nunes, Senior Technician, and his manager, Mr. Michael Tarleton. Eric has worked on all of my INFINITI SUVs throughout the years. He has established an outstanding reputation of being "the best, amongst the best" within Sewell INFINITI and throughout the industry. This is with good reason because Eric has dedicated himself to learning all INFINITI vehicle platforms, and attained distinction by obtaining Sewell/industry certifications while exhibiting perfect ...
Everyone at this dealership provided exceptional professional service so we could get the car my wife wanted! Great Job!
My first thought was what's different than any other dealership but everyone was so friendly and attentive, that's the difference. We were very casually dressed you'd assumed we shouldn't be there, but they treated us as very special!
Sewell INFINITI of Fort Worth is an EXEMPLARY dealership, which I am proud to be a customer of over 10 years. They have serviced all of my INFINITI vehicles meticulously and resolved every issue and performed all of the required maintenance problem-free. The staff, led by GM Roxanne Morrison is OUTSTANDING. From the moment you drive into the Service Drive, you are treated with the utmost respect and "Texas Hospitality". The technicians are certified and demonstrated impressive technical acuity and are undoubtedly amongst the industry's finest. Let's not overlook the staff which provide the car details/car ...
Dealership and service department are very professional and keep you updated on the progress on your vehicle. Every step of the process and everyone I have dealt with over the past several years have been top notch. I would recommend Sewell Infinity Fort Worth to anyone. They are the best!
Great dealership to buy your next vehicle! They are not pushy at all and no back and forth business! All is taken care of with your salesman in his office!
Both sales and service are the friendliest and most professional of any business. The best!
This dealership is second to none. This is my 4th purchase with them and it’s always a great experience.
Excellent staff and service. I have been a customer for 8 years and this is my second INFINITI car. I must say, I’m always treated with respect and kindness. Always get information about car and the services I will need. Thank you to all the staff and thanks to Lizzy and Allison.
Best dealership in all of the DFW area, highly recommend to anyone looking for a new vehicle.
Absolutely the best dealership ever they have the most amazing people working there I switch from another dealership to Sewell because they are so great at Sewell
When we originally shopped at the Dallas dealership we were told there was a car in Fort Worth that may suite me. It’s about an hour drive from our home in Dallas, my bad for not checking first before driving out there.
It’s a prompt, courteous, accommodating and very professional environment. The service technicians are knowledgeable & explain in layman’s terms.
Sewell INFINITI of Fort Worth personnel did an excellent job servicing my vehicle. I especially appreciated the helpfulness, expertise and knowledge of my service consultant, Mr. Johnson. He was very kind as well as professional. I always enjoy going to Sewell. They make me feel special.
Sewell INFINITI of Fort Worth has SUPER customer service! James my sales associate was amazing in helping me get into my new INFINITI! I will refer Sewell INFINITI to anyone that asks! Best. Dealership. Ever !
The staff was very helpful and polite. They were very professional and courteous. I would recommend this dealership to anyone.
Great Svc!. great Svc! Great Svc!. great Svc! Great Svc!. great Svc! Great Svc!. great Svc! Great Svc!. great Svc!
Sewell Infinity has one of the best customer service, their staff was vey professional from the time I drove in for my service to the front desk was such a great experience. Thank you Sewell Infinity.
John Roberts was amazing. We agreed on the deal over the phone. I had to drive over from Dallas, with a 4 month old. He ensured everything was ready when we got there—paperwork, detail, etc. We were in and out in a hour.
I have been very impressed with the service and attention to detail on each visit. Sewell has made a task of taking car in for service or repairs from painful to a pleasant experience . Thank you
Sewell INFINITI of Fort Worth provides the most excellent service imaginable. I’ve been a customer for more than 10 years and can’t think that I will ever purchase a vehicle elsewhere! Service is always provided in a timely fashion and is fully explained at every step. I have recommended Sewell dealerships to all my family and friends and will continue to feel confident in doing so.
High prices as usual a rewards system for the customer would be nice to earn discounts through spending money with the company, but nonetheless speedy and professional service.
Any time we want or need their service it is handled with excellent customer care.. would recommend to everyone.
This dealership has always been taught knowledge and service I’m just trying to make my visit as painless as possible I will definitely buy another INFINITI from Swell. I have owned my car 12 years I purchased it brand new from Swell.
The service department is consistently excellent. I’ve been taking my car to Sewell INFINITI Ft. Worth for four years even though I purchased it elsewhere.
Great customer service and best sales experience in purchasing a new vehicle! Mr. John Roberts is not only professional but patient and kind!! Thanks alot!
This is a nice, clean, and enjoyable dealership. It’s very relaxing while waiting to get your vehicle serviced. Keep up the good work at Sewell INFINITI of Fort Worth.
Was talking to sales rep. Fixing to send in my application. Didn’t tell me someone else was looking at the same vehicle. Until he said it sold
I remain EXTREMELY PLEASED with Sewell INFINITI of Fort Worth. It began as I drove up to the service drive and was pleasantly greeted by Lizzie, who also quickly processed my recall work. Her positive demeanor, coupled with her great articulation of the detail of work performed, along with the time estimate when the repairs would be completed, fulfilled all of my questions. Lizzie actually had my vehicle recall work completed BEFORE the estimated date. Very impressive! She then took the time to leave me a detailed voicemail (I was at work and could not answer), again in a very ...
Please do NOT leave anything of value in your car at this dealership. Specifically put my AirPods in my glove box... well guess what wasn’t in my glove box when I got home!!!!! And after getting a -tire- replaced, my skid plate/water guard completely came off on the way home, and they kept my tire cap. Anyone recommend another INFINITI or Nissan dealership in the dfw area? Willing to drive an extra hour and a half to not go here.
Friendly and customer focused - just like their commercials say. I have bought 3 cars at Sewell and have never had any service done incorrectly or poorly
Sewell is very customer service oriented, and it shows. The staff are always so accommodating. I always recommend Sewell to family and friends. I appreciate Sewell.
Sewell was very quick and knowledgeable about what needed to be done on my warranty work. GREAT customer service!!! Kept me informed and I was very impressed.
We could not have had a better new car experience than we had with Sewell Infinity. Our sales associate, John Roberts, was extremely knowledgeable, helpful, genuine and courteous. We highly recommend Sewell Infinity!
Buying and owning a Sewell INFINITI is absolutely the ONLY way to purchase a vehicle. Everyone there knows and takes care of us - EVERYONE! We consider many to be "family"!
Very disappointed with Sewell’s price gouging. I understand making a profit BUT not their money hungry tactics. $2200.00 to replace two single head lights. One didn’t even need it, but they insisted it be changed. I hope people read this and take heed when choosing Sewell INFINITI in Fort Worth.
We’ve had two INFINITI vehicles and it’s always a pleasure to bring them in and to know that Lizzie Bettis is going to make the transition of dropping off/picking up so smooth. My family and I really appreciate her and her knowledge of the vehicles. She’s the best!
Blake WIlson made sure I was in good hands at Sewell with great service. He kept me updated on my vehicle and good timing on returning my call Thanks
This was our first INFINITI QX60 buying experience and we had a wonderful experience with Sewell Fort worth. The salesperson Adam was very helpful and was always quick in responding to our queries. The process was so smooth and straightforward, mostly done over phone/text and no pressure to visit the dealership. We visited only once when we felt like. Adam answered all our questions regarding the feature details of various packages. They did their best to make sure that we get the brand new car at a great price.I would definitely refer them to someone who is looking ...
I came to this dealership to look at purchasing a used vehicle... I came in preapproved for 35k and had 2500-4K to put down.. looked at a 2014 Q60.. I originally asked to meet with GM but instead he sent me to a fella named Adam, I believe. The sales person took me to view the Q60.. but didn’t allow me to test drive it much less offer a test drive! I also asked to see a 2011 lexus they had across the street.. he of course, never brought the Lexus over.. I waited 45 mins to end up with a ...
I bought this car at the beginning of March 2016. I thought this dealership was the very best by how they treated me up to the sale. Very quick responses to phone calls and text messages--really quick and very cooperative in every way. The technician who prepared the car before the sale replaced the fuel tank cap, so apparently he saw a problem with the check engine light and apparently thought that replacing the fuel tank cap would correct the problem. On the 770 mile drive home the check engine light came on (again), and I replaced the fuel tank cap (again) ...
We have been nothing but impressed with Sewell INFINITI. I bought a car from there around 8 months ago. It was an easy process, including the financial part. The service department is just as amazing. Sewell really is a totally different experience when it comes to dealing with a dealership. I will buy from them again next time I get a car.