about sewell
Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. You never get the feeling that "it's just business"; a sense of family and the importance of long-term relationships always come through. You can experience our service at 17 dealerships in Dallas, Fort Worth, Grapevine, Houston, Plano, and San Antonio.
OBSESSED WITH SERVICE SINCE 1911.
mission & values
Mission
We will provide the best vehicle sales and service experience for our customers. We will do this in a way that will foster the continuous improvement of our people and our company. We will be a top-performing, thoroughly professional, and genuinely caring organization in all that we do.
Values
We will be at the top when measured against appropriate business standards of performance in every function, in every department, in every dealership.
We will pursue quality and profitability with the aim to stay in business and provide jobs for our people.
The development of our people is essential to our growth and future success. We will provide training and education to encourage the long-term employment and professional advancement of all our associates.
We will strive for constant improvement and innovation in all that we do.
We will earn and re-earn the goodwill, trust and confidence of our customers and colleagues every day.
The highest ethical standards will guide everything we do.
Our suppliers are important to our success. We will establish long-term relationships with suppliers whose values and quality are consistent with ours.
We will provide the best vehicle sales and service experience for our customers. We will do this in a way that will foster the continuous improvement of our people and our company. We will be a top-performing, thoroughly professional, and genuinely caring organization in all that we do.
Values
We will be at the top when measured against appropriate business standards of performance in every function, in every department, in every dealership.
We will pursue quality and profitability with the aim to stay in business and provide jobs for our people.
The development of our people is essential to our growth and future success. We will provide training and education to encourage the long-term employment and professional advancement of all our associates.
We will strive for constant improvement and innovation in all that we do.
We will earn and re-earn the goodwill, trust and confidence of our customers and colleagues every day.
The highest ethical standards will guide everything we do.
Our suppliers are important to our success. We will establish long-term relationships with suppliers whose values and quality are consistent with ours.
HISTORY
1911
1929
1941
1957
1972
1979
1989
1990
1994
1998
2002
2004
2009
2010
2011
2016
2017
OUR FACILITIES
Nicer for a Reason
We build exceptionally nice facilities because we judge ourselves not against other car dealerships but against all the other fine retail and service organizations that serve our customers. It is important to us that you enjoy your experience and feel the respect and appreciation you deserve. See how we are expanding the Sewell experience while maintaining the same value for outstanding facilities.
ASSOCIATES & CAREERS
The Right Kind of Competitive Atmosphere
As Sewell grows, we look for leaders. The formula is pretty simple. When we do a good job with our customers and associates, we grow. When we grow, there is more opportunity for advancement. That is how we have been building our business for over 100 years. We hire the best and the brightest, so it only makes sense that we would listen to what they have to say and learn from what they do. We invite you to learn more about opportunities at Sewell.
TECHNOLOGY
Enjoy Every Feature
From entertainment and navigation systems to comfort controls, safety systems, and performance features, your vehicle puts an amazing amount of advanced technology at your service. At Sewell, we consider it an important part of our own service to help you take full advantage of everything all that technology has to offer.
Hands-On Demonstrations
Whether your vehicle is brand-new or one that you have been driving for years, make the most of its capabilities by attending one of our regular technology clinics. Hosted by your dealership's technology specialist, these hands-on sessions are held monthly or, at some locations, even more often. Topics include Bluetooth, satellite radio, memory seats, voice-activated navigation, sound system, automatic crash response systems, and more.
In-House Know-How
Have a question about any of your vehicle's digital or mechanical features? For answers, look no further than the dedicated technology specialist at your Sewell dealership. A true enthusiast and a clear communicator, he or she is expert in every feature, large and small, of the brand of vehicle you drive. Call or come by anytime.
CUSTOMERS FOR LIFE
We're Happy to Share Our Service Secrets
Carl Sewell Sr. may have written the book on service, figuratively speaking, back in the early 1900s, but it took his son, Carl Sewell, decades later, to write the book on service literally. He did it in response to the untold hundreds of visitors, callers, and correspondents who asked how a car dealership, of all things, could be one of the most effective service companies in the world. The principles work in any industry - a fact that made Customers for Life an international bestseller. It has been translated into 19 languages and has sold over 1 million copies. Want to read it for yourself?
